Thank you for choosing AH Brands. To ensure a smooth and enjoyable shopping experience, please review our Pre-Order Policy below.

Important note

For the best experience, please confirm handbag and shoe sizes carefully. Feel free to ask about any details (color, material, or anything else that matters to you) before placing your order—we’re here to help.

1) Estimated arrival

Estimated arrival is within 2 to 3 weeks from the order date.

2) Changes or cancellation

• As a courtesy, you may request a modification or cancellation within 30 minutes of placing the order.
• Because we start processing immediately, we cannot accept changes after this time, and the deposit becomes non-refundable in case of cancellation.

3) Returns & exchanges

Due to the nature of pre-orders, all pre-orders are final. We do not offer returns or exchanges after order confirmation.

4) Deposit & your rights

• The deposit is counted as part of the total order value.
• If we are unable to provide the order within 4 weeks, you are entitled to a full deposit refund.
• AH Brands reserves the right to cancel the order and refund the deposit if the item becomes unavailable, or for operational reasons beyond our control.

5) Delivery services

We will contact you one day before delivery to confirm a suitable day and coordinate timing.

Available options:

• Free delivery (within our standard schedule): Available for fully paid orders via Benefit before the delivery date (any remaining amount—if applicable—should be transferred when the appointment is confirmed).
• Cash on delivery (COD): Delivery fee is BHD 2.
• Scheduled delivery (Express): Fees start from BHD 2 (pre-payment via Benefit required; please coordinate at least 3 hours in advance).
• Flexible collection: You may postpone collection for up to 5 days by selecting a new day and paying any remaining balance before the delivery appointment.
• Travel/special circumstances: If you are outside Bahrain, we can hold your order for up to 30 days after the remaining balance is paid, and deliver it upon your return.

6) Non-collection policy (to keep operations smooth)

• After 5 days: If we cannot reach you or the order isn’t collected during the free delivery period, free delivery is removed and a BHD 2 delivery fee applies.
• After 10 days: We are unable to continue holding the order; it will be cancelled automatically and the deposit will be kept as a non-refundable administrative fee.
• Special cases: Exceptions are considered only if they were coordinated and approved in advance before placing the order.

7) Agreement

By placing your order, you acknowledge and agree to this policy to help us provide the best service.

Thank you for choosing AH Brands. We’re always happy to serve you.